Supervision:
The office closes other than at the times specified on the hours menu. The hotel and guests are all checked again at night. The business owners live on premises to ensure the safety of your pet.
Reservations & Deposits
Reservations are recommended in advance to assure accommodations for your pet. This is particularly advised for the summer months, Christmas and public holidays.
**If the hotel is fully booked then Holiday weekend reservations may require a $50.00 deposit. This is refundable if the reservation is cancelled 72 hours in advance of check in day. The deposit will be kept if the reservation isn't cancelled or is a "no show".
Tours
Walk-through tours are given by appointment on Tuesday through Thursday, 10:00 am-1:30 pm and 4:30 pm-5:00 pm. Please inquire about availability on other days or times. Walk-through tours include a visual sample of the suite sizes and our outdoor area. For liability reasons and to limit the disruption to our pet guests, we do not allow customers to walk past every pet's suite.
Admission Requirements
Upon admission, please bring proof of vaccines:
- For dogs: DA2P-CPV up to date (or titer), Rabies, and Bordetella (Bordetella recommended every 6 months) and Heartworm test negative yearly and preventative monthly.
- For cats: FVRCP and Rabies
- A Veterinarian's certificate of vaccination and annual health exam is mandatory and must be produced or verified before check-in.
- This may be faxed directly from your vet's office or confirmed by your vet over the phone
- All dogs must be on a leash and cats must be in a carrier when entering the facility
- Please allow at least 15 minutes for the check-in process
- A menu of services and boarding agreement must be completed at the time of check-in.
- If someone other than the owner will pick up your pet, please advise the receptionist and provide the authorized person's name during check-in
- Payment is required at time of check-in if the authorized person will not be paying. Otherwise, payment is required at the time of check out; your pet may not leave the facility without payment. Dogs staying longer than 1 week require a 1 week deposit at check in.
- Please let us know if your dog is allergic to chicken or beef.
- All medication must come in original prescription container. We do not allow medication to be pre-packaged in food.
- We recommend CANINE ADVANTIX for all dogs, expecially those receiving playtimes to protect from external parasites.
Late Checkouts
Check out time is 1 PM each day. If you do not pick up your pet on your scheduled pick up day and we are booked, your pet may be moved to a large grooming cage to accommodate in-coming scheduled pets. There may be an additional $5.00 fee for each additional night. Please remember that there may be other reservations scheduled. Even if we are unable to keep your pet in his regular suite we will continue to ensure that he is comfortable and enjoys his stay. The next day’s overnight stay rate begins at 1:00 pm.
Mealtimes
We recommend that you bring your own dog's food. A sudden change to our brand of food could result in gastric upset. Dogs are fed twice daily. Please provide your dog's regular food, pre-measured and separated in Ziploc-type bags for each meal. If your dog is staying longer than two weeks, you may bring a sealable bulk container of kibble. You may bring canned food to supplement your dog's meals. Please bring all foods in airtight containers for safe storage.
If you do not bring food, we will feed your pet our own food at a $2.00/day charge. We also offer Premium Grain free food for your dog's visit. We cannot cook or serve raw foods in our facility.
Pet Restrictions
We do not accept the following pets:
- Pets with ticks or fleas. (Fleas can be treated before admission with a bath and capstar)
- Medical boards- such as animals with: seizures, diabetes, animals treated for heart failure or kidney failure (care that should be performed at a vet clinic) - we recommend veterinary boarding for these animals.
- Dogs who are excessive barkers that disrupts other guests.
- Pets that are aggressive to people, that our staff is unable to handle, or put a leash on.
- Aggressive dogs that constantly fence-fight with other guests - the exception is that these dogs may be admitted as high energy dogs where they do not have a dog next to them, for an additional $4.00/day.
Flea and Tick Policy
- No bedding or fabric toys may be brought from home. You may purchase new toys from us or bring new toys with the tag still on.
- Pets will be inspected for fleas and ticks upon check-in and check-out. It is our right to refuse pets with fleas or ticks. Treatment for fleas may be offered (bathing, Capstar, Frontline Plus or Advantix) if schedule allows.
- It is recommended that your pet be on a flea and tick preventative and a heartworm/hookworm preventative for the protection of your pet and other guests.
- Pets can pick up parasites in dog parks, owner's yards and common areas in neighborhoods, etc. We are not responsible for flea or tick problems after the pet has exited our facility.
- We advise customers whose pets have fleas and ticks to exterminate their home and yard before returning the pet to that environment.
- It is the customer's responsibility to thoroughly inspect their pet prior to leaving our facility.
In Case of an Emergency
The pet owner will be notified immediately. Emergencies will be transported to the customer's veterinarian if within a reasonable distance. Otherwise, we will transport the pet to a local veterinarian. A transportation fee will be charged. Depending on the situation and the time of day, emergencies may need to be transported to an after hours hospital.
